Feedback and Complaints

My Care Solution is committed to effective complaints management by handling feedback and complaints in an accountable, transparent, timely and impartial manner.

Effective feedback and complaints management is integral to good client service. We value all feedback and complaints and encourage a people-focused and proactive approach to feedback and complaints management. My Care Solution is committed to being open and responsive to any feedback and complaints offered by our clients, client representatives, staff or members of the community and will at all times seek an outcome to a complaint which is satisfactory to all parties.

If you wish to provide feedback or make a complaint, please contact My Care Solution on (08) 8331 9922 or