Terms & Conditions
Below are the terms and conditions for My Care Solution initiatives. If you have further questions that are not answered by this section please get in touch with the team and we will be able to help you out.
My Care Solution Refer a Friend
Refer a Friend Program Terms & Conditions
Effective Date: January 1, 2025
End Date: December 31, 2025
- Program Overview
Healthcare Australia’s Homecare division (“My Care Solution”) is offering a referral incentive to existing clients who refer friends or family members to become new My Care Solution package clients.
If the referred person signs up for a Homecare Package and becomes an active My Care Solution client, both the referrer and the new client will receive a $200 gift voucher.
- Eligibility
- The referrer must be a current My Care Solution client at the time of making the referral.
- The referred person must be a new client, not previously associated with My Care Solution.
- The referral is only valid if the referred client is not introduced via any third party, including but not limited to CareAbout or Aged Care Decisions.
- The referral must be disclosed to My Care Solution within two (2) months of the referred client signing up.
- This program cannot be used in conjunction with any other offer or incentive.
- Referral Process
- The referrer must inform My Care Solution of the referral by emailing or calling their Customer Care Manager or our central enquiries team.
- Alternatively, the referred client can mention the referrer’s full name during their onboarding process.
- The onus is on the referrer or the referred client to advise My Care Solution of the referral within the eligibility window for the reward to be triggered.
- Incentive Payment
- Once the referred client has been onboarded and verified as an eligible Homecare Package client, both the referrer and the new client will each receive a $200 gift voucher.
- Vouchers will be issued within 30 days of verification.
- The reward is non-transferable and cannot be redeemed for cash or exchanged for any other benefit.
- General Conditions
- My Care Solution reserves the right to modify, suspend, or terminate the program at any time without prior notice.
- In the case of multiple referrals for the same person, the reward will only be issued to the first valid referral received.
- Any suspected abuse of the program, including false or self-referrals, will result in disqualification from the program.
- Participation in the program constitutes acceptance of these Terms and Conditions.
For questions regarding the program, please contact our team.
My Care Solution Sign Up Bonus
$200 Sign-On Bonus Terms & Conditions
Effective Date: January 1, 2025
End Date: December 31, 2025
- Program Overview
Healthcare Australia’s Homecare division (“My Care Solution”) is offering a $200 gift voucher to new clients who join My Care Solution and mention the “Sign-On Bonus” offer at the time of signing up.
This incentive is designed to welcome new Homecare Package clients and is available for a limited time only.
- Eligibility
- The offer is open to new clients only who sign a Homecare Package Services Agreement with My Care Solution between January 1, 2025 and December 31, 2025.
- To be eligible, the client must explicitly mention the “Sign-On Bonus” at the time of signing up.
- The offer is not valid for clients referred or introduced via third parties, including but not limited to CareAbout or Aged Care Decisions.
- Clients must notify HCA Homecare of their intention to claim the bonus within two (2) weeks of signing up.
- This offer cannot be used in conjunction with any other promotion, offer, or incentive.
- Claim Process
- Clients must inform their Customer Care Manager or My Care Solution representative of the offer during the sign-up process.
- Claims submitted after the two-week period following sign-up will not be eligible.
- The onus is on the client to ensure the offer is claimed correctly and within the required timeframe.
- Gift Voucher Fulfilment
- Once the client’s eligibility is confirmed, and they are successfully onboarded as a My Care Solution client, a $200 gift voucher will be issued.
- Vouchers will be distributed within 30 days of verification.
- The reward is non-transferable, non-exchangeable, and cannot be redeemed for cash.
- General Conditions
- My Care Solution reserves the right to modify, extend, or cancel this offer at any time without notice.
- Only one sign-on bonus is permitted per new client.
- Any suspected misuse or misrepresentation of the offer may result in disqualification.
- Participation in the offer constitutes acceptance of these Terms and Conditions.
For further enquiries, please contact our team.