Adelaide: 08 8331 9922

Terms & Conditions

Below are the terms and conditions for My Care Solution initiatives. If you have further questions that are not answered by this section please get in touch with the team and we will be able to help you out.

My Care Solution Refer a Friend

Refer a Friend Program Terms & Conditions

Effective Date: January 1, 2025
End Date: December 31, 2025

  1. Program Overview

Healthcare Australia’s Home Care division (“My Care Solution”) is offering a referral incentive to existing clients who refer friends or family members to become new My Care Solution package clients.

If the referred person signs up for a Home Care Package / Support at Home and becomes an active My Care Solution client, both the referrer and the new client will receive a gift voucher.

  1. Eligibility
  • The referrer must be a current My Care Solution client at the time of making the referral.
  • The referred person must be a new client, not previously associated with My Care Solution.
  • The referral is only valid if the referred client is not introduced via any third party, including but not limited to CareAbout or Aged Care Decisions.
  • The referral must be disclosed to My Care Solution within two (2) months of the referred client signing up.
  • This program cannot be used in conjunction with any other offer or incentive.
  1. Referral Process
  • The referrer must inform My Care Solution of the referral by emailing or calling their Customer Care Manager or our central enquiries team.
  • Alternatively, the referred client can mention the referrer’s full name during their onboarding process.
  • The onus is on the referrer or the referred client to advise My Care Solution of the referral within the eligibility window for the reward to be triggered.
  1. Incentive Payment
  • Once the referred client has been onboarded and verified as an eligible Homecare Package / Support at Home client, the referrer will receive a $400 gift voucher and the referee will receive a gift card of $400+ (based on package level). 
  • Vouchers will be issued within 30 days of verification.
  • The reward is non-transferable and cannot be redeemed for cash or exchanged for any other benefit.
  1. General Conditions
  • My Care Solution reserves the right to modify, suspend, or terminate the program at any time without prior notice.
  • In the case of multiple referrals for the same person, the reward will only be issued to the first valid referral received.
  • Any suspected abuse of the program, including false or self-referrals, will result in disqualification from the program.
  • Participation in the program constitutes acceptance of these Terms and Conditions.
  • This promotion cannot be used in conjunction with other offers.

For questions regarding the program, please contact our team.

 

My Care Solution Sign-On Bonus

$400 Sign-On Bonus Terms & Conditions

Effective Date: July 31, 2025
End Date: October 31, 2025

  1. Program Overview

Healthcare Australia’s Homecare division (“My Care Solution”) is offering a $400 gift voucher to new clients who join My Care Solution and mention the “Sign-On Bonus” offer at the time of signing up.

This incentive is designed to welcome new Homecare Package / Support at Home clients and is available for a limited time only.

  1. Eligibility
  • The offer is open to new clients only who sign a Homecare Package / Support at Home Services Agreement with My Care Solution between July 31, 2025 and October 31, 2025.
  • To be eligible, the client must explicitly mention the “Sign-On Bonus” at the time of signing up.
  • The offer is not valid for clients referred or introduced via third parties, including but not limited to CareAbout or Aged Care Decisions.
  • Clients must notify HCA Homecare of their intention to claim the bonus within two (2) weeks of signing up.
  • This offer cannot be used in conjunction with any other promotion, offer, or incentive.
  1. Claim Process
  • Clients must inform their Customer Care Manager or My Care Solution representative of the offer during the sign-up process.
  • Claims submitted after the two-week period following sign-up will not be eligible.
  • The onus is on the client to ensure the offer is claimed correctly and within the required timeframe.
  1. Gift Voucher Fulfilment
  • Once the client’s eligibility is confirmed, and they are successfully onboarded as a My Care Solution client, a $400 gift voucher will be issued.
  • Vouchers will be distributed within 60 days of verification.
  • The reward is non-transferable, non-exchangeable, and cannot be redeemed for cash.
  1. General Conditions
  • My Care Solution reserves the right to modify, extend, or cancel this offer at any time without notice.
  • Only one sign-on bonus is permitted per new client.
  • Any suspected misuse or misrepresentation of the offer may result in disqualification.
  • Participation in the offer constitutes acceptance of these Terms and Conditions.

For further enquiries, please contact our team

 

“Up to $750” Onboard Offer

Effective Date: 22nd September

End Date: 31st December

Program Overview

Healthcare Australia’s Homecare division (“HCA Homecare”) is offering up to $750 in gift vouchers to new clients who join a fully managed Home Care Package service and mention this offer at the time of sign-up.

This incentive is designed to welcome new Home Care Package / Support at Home clients and is available for a limited time only.

Eligibility

  • Offer is open to new clients only who sign a Home Care Package Services Agreement with HCA Homecare, La Bella Life, Gippsland care services and My Care Solutions between the Effective Date and End Date.
  • Gift Card Value:
    • $400 for Level 1 or Level 2 Home Care Package clients
    • $750 for Level 3 or Level 4 Home Care Package clients
  • This offer is advertised as “up to $750” as the value is dependent on the client’s approved package level.
  • To be eligible, clients must:
    • Explicitly mention this offer at the time of signing up.
    • Notify HCA Homecare of their intention to claim the bonus within two (2) weeks of signing up.
  • This offer applies to direct enquiries only and will not be paid to clients referred via third-party aggregators such as CareAbout, Aged Care Decisions, or other referral services.
  • Offer is not available to existing HCA Homecare clients or clients who have held an HCA Home Care Package in the last six (6) months.
  • This offer cannot be used in conjunction with any other promotion, offer, or incentive unless explicitly stated.

Claim Process

  • Clients must inform their Customer Care Manager or HCA Homecare representative of the offer during the sign-up process.
  • Claims made after the two-week period following sign-up will not be eligible.
  • The onus is on the client to ensure the offer is claimed correctly and within the required timeframe.

Gift Voucher Fulfilment

  • Once the client’s eligibility is confirmed and they have commenced services, the gift voucher will be issued.
  • Vouchers will be distributed within 30 days of the client’s first service commencing and successful verification of eligibility.
  • The reward is non-transferable, non-exchangeable, and cannot be redeemed for cash.

General Conditions

  • Only one sign-on bonus is permitted per new client.
  • Any suspected misuse, misrepresentation, or fraudulent activity relating to this offer may result in disqualification.
  • HCA Homecare reserves the right to modify, extend, or cancel this offer at any time without notice.
  • Participation in this promotion constitutes acceptance of these Terms & Conditions.

Contact

For further enquiries regarding this offer, please contact:

homecare.intake@healthcareaustralia.com.au

1300 422 111

Adelaide:

08 8331 9922

Victor Harbor:

08 8552 9840

Morphett Vale:

08 8423 0103