Why Choose Us
You're at the centre of
everything we do
Our model of care is designed to understand everything that makes you unique – what you like, what you dislike, what your goals are and what support you need in place to achieve those goals. Your dedicated Client Care Manager uses this information to develop a tailored care plan and hand-select a care team that will be just right for you.
We know our model works because over 700 older people and their families across South Australia choose My Care Solution to provide their home care services. We are constantly working to ensure our services meet the needs of our clients and we are passionate about providing the highest quality of care possible.
High quality care professionals at your fingertips
Our care staff are carefully selected, directly recruited, professionally trained and completely supported as valued members of the My Care Solution team.
Our recruitment process is rigorous. Our staff undergo a telephone interview, a face-to-face interview, a national background check, a certification check and 4 reference checks prior to recruitment.
We don’t use agency staff to deliver our care, so you can trust that the staff in your care team are trained to the same high standard.
No lock-in contracts, just good care
We understand how hard it can be to find a suitable home care provider.
Unlike other providers, we won’t lock you in to a contract or charge you any joining or exit fees. Plus, our fee structure is completely transparent. You can rest assured that our team will work hard to be a provider that you won’t want to leave.
We’re here for our clients
24 hours a day
We believe that good service has to be responsive, and we know that the need for support doesn’t stop after business hours. For you, our client, not only is your dedicated Client Care Manager available around-the-clock, but so is our entire team. You can rest assured that we are ready and able to assist you when it’s an emergency and can’t wait until the next day.
South Australian owned and family operated
We understand the importance of family and supporting local. We are proud to directly employ, train and invest in over 200 South Australians – and our team is always growing.